Buying Paradigm Cinema 110 CT 5.1 Home Theater Surround Sound System (Black)

I purchased, on sale for $499, the Cinema 110 CT in silver. As soon as I opened the box, I noticed one of the wall-mount brackets was missing. I sent an e-mail to Amazon to notify them and request one to be sent to me. I continued to unpack and get the speakers out, and when I was pulling out the sub I noticed something rattling. It turns out that one of the "legs" (stand-offs) was completely broken off and rattling in the plastic bag. I sent another e-mail to Amazon to report that and asked for a replacement. The responses I received from Amazon was that they don't have the model in stock, so I could either keep it and get 15% off (response to 1st e-mail), $50 off (response to 2nd e-mail), or return it for refund. I actually want to keep the set, just not with a broken piece. Since the black version is available I figured to call Amazon's customer service and ask if they would replace my set with a black one considering it's pretty much "like-for-like". You can guess from the title the answer I got was a "no." Since I purchased the silver ones on sale they can't replace them with the black ones even though they are exactly the same. The problem is not that something was damaged or missing. Quite frankly I think Paradigm shipped the set out that way since there's no visible sign of damage bad enough that could have done the damage. The box didn't look like it had been opened, so the bracket must have been missing from the factory. What Amazon has failed is to do the simple, right thing and deliver the customer service it promises. I'm sure Amazon can either get a sub from Paradigm for replacement or replace mine with the black ones and send mine back to Paradigm for credit. But why bother, right? I already bought the receiver, speaker wire, connectors and ceiling mounts to go with the speakers. Why bother giving me, a customer, service. My advise is to think TWICE before you THINK TWICE about buying anything worth more than a couple of hundred dollars. If you do after all the thinking then just pray that it shows up in perfect condition. Otherwise you may end up with lots of frustration and phone time with customer service agents who can't really do anything for you.Get more detail about Paradigm Cinema 110 CT 5.1 Home Theater Surround Sound System (Black).