After getting this receiver hooked up and using it for about five hours, it suddenly caught a case of the dreaded 'automatic shutoff' disease. When your receiver does this--shuts off for no apparent reason everytime you turn it on, you're pretty much screwed. It is, apparently, a labor and tech intensive fix. In the process of discovering this I experienced the same customer service hell the other two customers below did. The most you might get out of this outfit is the address of a certified repairshop. Other than that, they are rude and completely useless. Onkyo receivers are great sounding, but on the downside--their north american customer service is non-existant. It's customer dis-service. The sound quality/price difference between Yamaha, Pioneer, and Onkyo isn't large enough to justify Onkyo's existance in the US market given their poor customer service. Buy a Pioner VSX 516 or 816 (or a Yamaha HTR 5930/5940) rather than this, or any other model of Onkyo.Get more detail about Onkyo TX-SR503 7-channel home theater receiver Black.
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